The useful details

Delivery & returns.

A straightforward place to start with delivery options, order details and return enquiries.

Before you order

Check the item’s description, compatibility and what is included. Keep your confirmation email for reference.

Visit the help centre →

Delivery options

Enter your delivery address at checkout to see the available options and charges for your order. Review your address and order details before completing checkout.

Your order details

Your account keeps your order history in one place. Use your confirmation email or sign in to find the order number when contacting us.

Return enquiries

Contact us with your order number, the item and the reason for your enquiry. Keep the packaging and supplied accessories together while you wait for return instructions.

A product needs attention

Tell us the product name and describe the issue. Follow the manufacturer’s instructions and avoid sending payment details in your message.

Contact Electra